Dr Paul Golby CBE
This past year has been one of good progress. Our ATCOs safely handled record numbers of aircraft whilst meeting our regulatory safety and flight delay standards. We also came very close to meeting our extremely ambitious internal safety metrics, set at the beginning of the current Reference Period (RP2: 2015-2019), when the forecast growth in number of flights being handled was significantly lower than has been accommodated. The average NATS en route delay per flight for the 2018 calendar year was 12.5 seconds, and this performance was five times better than the average delays experienced elsewhere across Europe.