Board & Executive members
There is an amazing team of people behind NATS who dedicate themselves to the company’s success.
Who do we work with?
Over the years we have worked closely with a wide range of clients on many different types of project. Airlines, airports, ANSPs and governments have all found us an innovative and experienced partner. We have been able to increase performance in the most complex environments, such as at Heathrow, as well as remote, single runway airports and major fleet operators. In short, our customers enjoy tailored, full service solutions that deal with their toughest challenges.Working around the world
Today our expertise is being recognised by more and more clients internationally. The knowledge we have gained through first-hand experience in the de-regulation of the UK market has become valuable to those around the world who now face similar scenarios. We have worked alongside clients from Norway to Brunei to address their most pressing issues, as well as being involved in strategic aviation developments on a worldwide scale. Our clients include:Europe
Africa
Middle East
Asia & Australia
North America
Where next?
Airline Customers
Working collaboratively with our airline customers
We understand that every Airline has different needs of their Air Traffic Service (ATS) providers. These can be governed by business models and drivers, the different regulatory frameworks that exist around the globe, market forces, and global & regional growth patterns. Some differences are distinct and some are subtle but all are important, so ATS providers must respond to all. The NATS Customer Affairs team provides a focal point for the requirements of our airline customers. Our aim is to achieve cross-border operational harmonisation through alliances such as Functional Airspace Blocks (FABs), and to support cross-industry harmonisation. We work collaboratively with our airline customers to achieve shared goals by;- Developing an industry safety culture
- Optimising ATM network capacity
- Generating ideas for fuel saving network improvements
- Developing the technical aspects of UK airspace design
- Reviewing customer-specific service delivery to identify improvements
- Consulting on NATS investment programmes and performance targets
- Managing a Customer Satisfaction index that enables NATS to continuously improve our service
- Exploring new ideas and opportunities
- Building trust with our customers
- Building robust, open relationships to develop mutual benefits
- Being fair, transparent and fully inclusive regardless of revenue or movements
- Listening to customer needs and responding
- Demonstrating a true understanding of customer business and the drivers for performance and cost
- Keeping customers at the heart of our decision making
Operational Information
The Customer Affairs team fosters a close working relationship with airlines. Each Account Manager maintains regular communication to help inform tactical decisions that optimise daily operations. This is further supported through the Airspace Capacity Management cell and Customer Gateway website. In the event of an incident that has caused, or is likely to cause, a significant reduction in the airspace, airport facilities or airline services for a substantial period, NATS will initiate an incident management process known as ATICCC. The Air Traffic Incident Co-ordination and Communication Cell (ATICCC) provides a focal point for communication between airlines, airports, ATC organisation and media, via structured teleconferences, the NATS Customer Gateway website, emails and text messages. ATICCC has been activated during major events such as the 2012 Olympics and at times of crisis affecting UK and Irish airspace such as the Icelandic volcanic eruptions in 2010. NATS shares all operational information, including ATICCC updates through the Customer Gateway.Customer Forums
There are a number of forums available for NATS’ airline customers to engage with us and find out about our plans, ensure their voices are heard and work collaboratively with us to drive continuous improvement in Air Traffic Management. The following is a subset of these forums:- Operational Partnership Agreement
- Safety Partnership Agreement
- Customer Awareness Courses
- Lead Operator Airspace Design
- Queue Management Airline stakeholder forum
Where next?
Airline Customers
Working collaboratively with our airline customers
We understand that every Airline has different needs of their Air Traffic Service (ATS) providers. These can be governed by business models and drivers, the different regulatory frameworks that exist around the globe, market forces, and global & regional growth patterns. Some differences are distinct and some are subtle but all are important, so ATS providers must respond to all. The NATS Customer Affairs team provides a focal point for the requirements of our airline customers. Our aim is to achieve cross-border operational harmonisation through alliances such as Functional Airspace Blocks (FABs), and to support cross-industry harmonisation. We work collaboratively with our airline customers to achieve shared goals by;- Developing an industry safety culture
- Optimising ATM network capacity
- Generating ideas for fuel saving network improvements
- Developing the technical aspects of UK airspace design
- Reviewing customer-specific service delivery to identify improvements
- Consulting on NATS investment programmes and performance targets
- Managing a Customer Satisfaction index that enables NATS to continuously improve our service
- Exploring new ideas and opportunities
- Building trust with our customers
- Building robust, open relationships to develop mutual benefits
- Being fair, transparent and fully inclusive regardless of revenue or movements
- Listening to customer needs and responding
- Demonstrating a true understanding of customer business and the drivers for performance and cost
- Keeping customers at the heart of our decision making
Operational Information
The Customer Affairs team fosters a close working relationship with airlines. Each Account Manager maintains regular communication to help inform tactical decisions that optimise daily operations. This is further supported through the Airspace Capacity Management cell and Customer Gateway website. In the event of an incident that has caused, or is likely to cause, a significant reduction in the airspace, airport facilities or airline services for a substantial period, NATS will initiate an incident management process known as ATICCC. The Air Traffic Incident Co-ordination and Communication Cell (ATICCC) provides a focal point for communication between airlines, airports, ATC organisation and media, via structured teleconferences, the NATS Customer Gateway website, emails and text messages. ATICCC has been activated during major events such as the 2012 Olympics and at times of crisis affecting UK and Irish airspace such as the Icelandic volcanic eruptions in 2010. NATS shares all operational information, including ATICCC updates through the Customer Gateway.Customer Forums
There are a number of forums available for NATS’ airline customers to engage with us and find out about our plans, ensure their voices are heard and work collaboratively with us to drive continuous improvement in Air Traffic Management. The following is a subset of these forums:- Operational Partnership Agreement
- Safety Partnership Agreement
- Customer Awareness Courses
- Lead Operator Airspace Design
- Queue Management Airline stakeholder forum
Where next?
Airline Customers
Working collaboratively with our airline customers
We understand that every Airline has different needs of their Air Traffic Service (ATS) providers. These can be governed by business models and drivers, the different regulatory frameworks that exist around the globe, market forces, and global & regional growth patterns. Some differences are distinct and some are subtle but all are important, so ATS providers must respond to all. The NATS Customer Affairs team provides a focal point for the requirements of our airline customers. Our aim is to achieve cross-border operational harmonisation through alliances such as Functional Airspace Blocks (FABs), and to support cross-industry harmonisation. We work collaboratively with our airline customers to achieve shared goals by;- Developing an industry safety culture
- Optimising ATM network capacity
- Generating ideas for fuel saving network improvements
- Developing the technical aspects of UK airspace design
- Reviewing customer-specific service delivery to identify improvements
- Consulting on NATS investment programmes and performance targets
- Managing a Customer Satisfaction index that enables NATS to continuously improve our service
- Exploring new ideas and opportunities
- Building trust with our customers
- Building robust, open relationships to develop mutual benefits
- Being fair, transparent and fully inclusive regardless of revenue or movements
- Listening to customer needs and responding
- Demonstrating a true understanding of customer business and the drivers for performance and cost
- Keeping customers at the heart of our decision making
Operational Information
The Customer Affairs team fosters a close working relationship with airlines. Each Account Manager maintains regular communication to help inform tactical decisions that optimise daily operations. This is further supported through the Airspace Capacity Management cell and Customer Gateway website. In the event of an incident that has caused, or is likely to cause, a significant reduction in the airspace, airport facilities or airline services for a substantial period, NATS will initiate an incident management process known as ATICCC. The Air Traffic Incident Co-ordination and Communication Cell (ATICCC) provides a focal point for communication between airlines, airports, ATC organisation and media, via structured teleconferences, the NATS Customer Gateway website, emails and text messages. ATICCC has been activated during major events such as the 2012 Olympics and at times of crisis affecting UK and Irish airspace such as the Icelandic volcanic eruptions in 2010. NATS shares all operational information, including ATICCC updates through the Customer Gateway.Customer Forums
There are a number of forums available for NATS’ airline customers to engage with us and find out about our plans, ensure their voices are heard and work collaboratively with us to drive continuous improvement in Air Traffic Management. The following is a subset of these forums:- Operational Partnership Agreement
- Safety Partnership Agreement
- Customer Awareness Courses
- Lead Operator Airspace Design
- Queue Management Airline stakeholder forum