Categories of good and services

We have a diverse range of requirements to support our business and operation. The primary categories of products, goods and services sourced are as follows: 

  • Air Traffic Management Centres & Tower Systems: Includes the complex en-route and airport specific control systems. Such systems require design and configuration for the UK airspace and airport requirements. Additionally, we procure such systems for a variety of customers globally applying our attention to detail and quality to each unique application. 
  • Air Traffic Management Communications, Navigation & Surveillance: From the installation and commissioning of radars to communications and navigation infrastructure, the provision of services to our customers requires the procurement of a wide range of specialist Air Traffic control equipment, spares, maintenance, consultancy and other support services. 
  • Information Communications Technology: we have many infrastructure, hardware, software, software support, infrastructure & applications management and managed service requirements. We use an extensive range of communications products and services, including mobile solutions and also procure printers, copiers and consumables. 
  • Facilities Management: Covering estates, property & project management services, property maintenance, buildings & hardware, furniture & flooring, catering, postal and courier services, we have regular requirements for property solutions across our operations. 
  • Professional Services: From office supplies, print services, travel management, vehicle hire and conference facilities, to temporary staff and permanent recruitment services, learning and development and training solutions, we have a wide range of requirements for people support services to support our business activities. Our professional services requirements include external expert skills, knowledge and advice to address specific issues, management consultancy, legal services and specialist consultancy across a range of competencies. 

Supply Chain Lifecycle

The process we follow has four distinct phases, each with a number of steps within it. A risk framework is built into the process to identify and mitigate risks at each stage and a governance panel made up of business-wide stakeholders validates and approves decisions at key points within the lifecycle. 

  • The strategy stage of the process considers the requirements and needs across the business and how markets can meet those needs. This concludes in a strategy for each category of spend. 
  • In the planning phase a detailed analysis of the costs, risks and benefits associated with each set of requirements is undertaken and a sourcing plan is devised. 
  • During implementation the activities in the approved sourcing plan are carried out which includes seeking proposals from the market, selecting suppliers and contracting with them. 
  • The manage phase sees contracts managed to ensure the agreed level of value is delivered, relationships with suppliers and partners are developed, and category strategies reviewed in the light of lessons learnt and market developments. 


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